![]() This person gave me a case number and told me that he was unable to ascertain the day the weekly pick-up occurs, but that he believed it was Monday. I chatted with this person and explained the problem once again. I sent them a public tweet and within a few minutes, someone reached out to me via DM. He accused me of giving him false information and disconnected the call.Īt this point, I was quite frustrated, so I did what most people do when faced with a customer service problem – I took to Twitter. I said that I mis-spoke because it was definitely Wednesday. Earlier in the call, I believe I got my dates mixed up because he told me that I told him originally that I dropped it off on August 1. I said great, I dropped it off on Wednesday at 2pm, so it should have been picked up. ![]() He told me that Ground had a different pick-up schedule and that they pick up once a week on Wednesdays (which is in direct conflict with the sign on the box says that ground and express packages were accepted at this drop box and that there was a daily pick-up, but that ground may require an additional day-more on this later). I explained that this was a drop box in my office building that has a daily pick-up of 5:15pm. After relating the whole story up until this point to this person, he told me that the pick-up schedule for that drop box was once per week. I called back and spoke with a second person. He said he would place me on a brief hold and then connect me. So I told him and he tried to call them himself, but no one answered. I looked at the hours on Google and they weren’t even open on the weekends. He took the address where I dropped it off and told me to call the brick and mortar Office & Ship Center nearest to my work. The first person I spoke with told me was puzzled by the fact that the tracking number I provided wasn’t in the system. On Saturday (8/3), I checked the tracking number and got a message stating “Not found This tracking number cannot by found, please check the number or contact the sender.” So I called FedEx customer service to see what was up. ![]() There is a FedEx drop box at my work (downtown Los Angeles), so on Wednesday (7/31) I prepared the package and affixed the label and dropped it in the drop box. I encountered a few system errors, but I didn’t think much of it, because I got a confirmation message at the end and the shipping label was emailed to me. On Tuesday night (7/30), I created a FedEx account and initiated a ground shipment from Los Angeles to Seattle. Somehow, their system generated a label with a tracking number that doesn’t exist anywhere in their system. This is a long one, and hopefully this doesn’t break any sub rules. If your interaction with the website resulted in financial loss, you should contact your bank immediately.Hi, I have been dealing with a very frustrating issue with FedEx and I really need help with how to proceed from here. "FedEx does not request, via unsolicited mail or email, payment or personal information in return for goods in transit or in FedEx custody," the page says. "If you receive any of these or similar communications, do not reply or cooperate with the sender. One Twitter user, who was not expecting a delivery, figured out it was a scam by copying and pasting the code on the FedEx website. "It said there is no package," she tweeted. "I was like yea scam."Īnother Twitter user said he received the scam twice.įedEx has more information on its fraud warning page with tips on how to recognize scams. "When in doubt about a tracking number go to the main website of the shipping company and search the tracking number yourself," the Duxbury, Massachusetts, police department tweeted. One local law enforcement agency is also urging consumers not to fall for the scam. Papyrus store closings: Greeting card and stationary stores nationwide closing in the next four to six weeks “Any suspicious text messages or emails should be deleted without being opened, and reported your Bed Bath & Beyond store closing?: See the full list of the 40 stores shuttering in 2020 “FedEx does not send unsolicited text messages or emails to customers requesting money or package or personal information,” the company said in a statement sent to USA TODAY. ![]() After answering some questions, you are asked for a credit card number to claim a free product.įedEx says the text messages and emails are not legitimate. The messages contain a "tracking code" and a link to set "delivery preferences." Some people are getting texts with their names and others are addressed to "mate."Īccording to, the link sends people to a fake Amazon satisfaction survey. ![]() People across the country are receiving texts and emails that appear to be from FedEx alerting them to a package. Watch Video: People are sending texts and making purchases while sleepingįedEx is warning consumers not to fall for a new scam that tries to trick them into opening a text or an email about the status of a delivery. ![]()
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